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Privacy Policy

Effective Date: 01/01/2026

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1. Introduction

Susalio S.L. (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://www.villalapalmita.es.

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2. Data Controller

Susalio S.L.
Address: Centro de Negocios Puerta de Banús Edificio B, Planta 1, 29660 Marbella, Málaga
Email: hello@villalapalmita.es

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3. What Data We Collect

  • Identification details (name, surname)

  • Contact information (email, phone number)

  • Booking details (dates, preferences)

  • Payment information (processed securely via third-party providers)

  • Technical data (IP address, browser type, cookies)

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4. Purpose of Processing

We process your data for:

  • Managing reservations and providing requested services

  • Responding to inquiries and customer support

  • Complying with legal obligations (e.g., tax and security regulations)

  • Improving our website and services

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5. Legal Basis

Processing is based on:

  • Your consent

  • Contractual necessity for booking services

  • Compliance with legal obligations

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6. Data Sharing

We do not sell your data. We may share it with:

  • Payment processors

  • Service providers necessary for booking and hospitality operations

  • Public authorities when legally required

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7. Data Retention

Personal data will be retained only as long as necessary for the purposes stated and in accordance with legal requirements.

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8. Your Rights

You have the right to:

  • Access, rectify, or delete your data

  • Withdraw consent at any time

  • Object to processing

  • File a complaint with the Spanish Data Protection Agency (AEPD)

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9. Cookies

Our website uses cookies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings.

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10. Contact

For any questions or to exercise your rights, contact us at: hello@villalapalmita.es

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11. International Data Transfers

Your personal data may be transferred to service providers or partners located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Binding corporate rules

  • Transfers to countries with an adequacy decision by the European Commission

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12. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure servers and encrypted connections (SSL/TLS)

  • Access controls and authentication protocols

  • Regular security audits and vulnerability assessments

  • Staff training on data protection and confidentiality

While we strive to ensure the highest level of security, please note that no method of transmission over the Internet or electronic storage is completely secure.

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13. User Consent

By using our website and providing your personal data, you consent to the collection, processing, and storage of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at [Insert contact email]. Please note that withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

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